Terms and Conditions of Sale

These terms and conditions do not affect your statutory rights.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods through this website you must be at least 18 years of age.

Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However we will not be responsible for compensating you for any other losses, which you may incur if we do not supply the goods.

We will endeavour to dispatch the goods within the times stated, within 2-4 working days, but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.

All images, descriptive matter and specifications on our website are for the sole purpose of giving an approximate description of the goods. Whilst we endeavour to show an accurate colour image, you are advised that there may be variations in colour between the actual goods you receive and the image on your screen. Final finishes, sizes and colour may vary from that of the image shown.

As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date Royal Mail tried the deliver the goods to you.

Under Distance Selling Regulations. you are entitled to a refund within 14 working days of receiving goods without a reason. This is known as distance selling “right to cancel. The 14-day distance selling regulations start when the goods are received. If your goods have been received when you decide to cancel, you have 7 working days to then dispatch the goods in the packaging they were received in, undamaged and unused to This Happy Home.  Please ask for proof of posting and please ensure that the goods will be insured for the return as we can not be held responsible for any damage. 


Parcels are only considered 'missing' 10 working days after posting to you.  If your parcel does not arrive please inform us via email (hello@thishappyhome.co.uk.co.uk) within 14 days of the parcels expected arrival date.  If goods arrive damaged you must inform us by email (hello@thishappyhome.co.uk) within 7 days and preferably within 48 hours. You must then arrange return of the goods and we will replace goods at no charge or refund any money paid for the goods including the return postage.

If you are unhappy with your purchases and wish to return them this must be done within 21 days of receipt and will need to be in their original packaging in a resaleable, unused condition.  Please begin the return process by contacting us on hello@thishappyhome.co.uk and we can work together to either organise a exchange or if you prefer a return we can advise you on this.  The return will be made at your cost. Please ask for proof of posting and ensure that the goods will be insured for the return as we can not be held responsible for any damage. The refund will be processed to the original payment method (less the original postage paid) once the goods have been received and checked by us.

The price for the goods will be as stated at the time when you placed your order. We reserve the right to make adjustments to the price to take account of any increase in, or the imposition of, any taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

The contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England, Scotland and Wales.

These terms and conditions are subject to change at any time without prior notice to you.