DELIVERY AND RETURNS
DO YOU SHIP WORLDWIDE?
Good news! We ship worldwide. Currently our checkout only allows a 'UK' postage option however if you enter your shipping address at checkout we can send an invoice with the additional shipping charges or if preferable contact us here with details of your order and the shipping destination and we can send an invoice for the total amount including shipping charges. Rest assured its much simpler than it sounds!
Please note international delivery times will vary depending on location and may attract import costs if outside the EU.
HOW MUCH DOES SHIPPING COST?
We aim to provide our customers with the very best possible service and process and dispatch standard orders in 2-4 days although at busy periods like school holidays and Christmas please allow a couple of days extra! Larger items we send using a courier service and dispatch within 3 days.
Where possible we recycle all the packaging we receive... trying to do our bit for the environment.
Our standard U.K delivery rates is £3.50 per parcel. Orders over £100 are free delivery.
I NEED MY ORDER TO ARRIVE TOMMOROW / ASAP
Orders are all dispatched by Royal Mail 2nd class delivery or by Courier on a 3 -5 day service. This depends on the weight and size of the parcel.
If you would like a faster delivery let us know via email or phone, we will then calculate the postage for 24hr/48hr delivery and send you an invoice for the extra cost and will send you parcel out as soon as possible!
WHEN WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
Once you place your order you will receive a confirmation email to let you know we have received your order, we will then send you another email to let you know your delivery is on the way!
MY ORDER HAS NOT ARRIVED WHAT DO I DO?
If you order has not arrived please give us a call on 01473 635358 or email us quoting your order number and we will then look into it for you. We do have proof of posting for all parcels dispatched.
CAN I COLLECT MY ORDER?
Of course, you may collect from my home office based in Kesgrave, Suffolk. Please select the 'free collection' method at checkout.
WHAT ITEMS CANNOT BE RETURNED?
We do not accept returns on any made to order, personalised items.
We also cannot accept any returns for jewellery.
HOW DO I RETURN AN ITEM?
If you wish to return an item let us know via email or give us a call on 07827 667628/01473 635358 so we can expect your item.
The item must be in new, perfect condition in the original packaging, otherwise we cannot exchange/refund your item. Please always request proof of posting when returning items. Please be aware that ensuring they arrive back to me is your responsibility. Items lost in post cannot be refunded or exchanged.
Please post your return to the following address 25 Castle Gardens, Kesgrave, Suffolk, IP5 2EW
Once we receive your item we will notify you and we aim to refund the cost of the item less the original delivery costs, to you via Paypal or to your credit/debit card within 24 hours (although this may take longer over holiday times).
MY ITEM HAS ARRIVED DAMAGED-WHAT I DO?We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged please let us know by email and we will then contact you to let you know what to do next.
WHAT IS YOUR RETURN PERIOD?
We accept all returns and exchanges within a 14 day period, after this time we cannot accept returns or exchanges.